All Issue

2025 Vol.21, Issue 3 Preview Page

Original Article

A Study on the Improvement of Disaster Relief Items from the Beneficiary Perspective: Focused on the Victims in Cianjur, West Java, Indonesia

수혜자 관점에서의 재난구호물품 개선에 관한 연구: 인도네시아 서자바 치안주르 이재민 중심으로

고지영1ㆍ김진주2*

Ji-Younge Ko1, Jin-Ju Kim2*

1Researcher, Innovation Growth Division, Gyeongnam Research Institute, Changwon, Republic of Korea
2Research Professor, Department of Engineering, Inje University, Gimhae, Republic of Korea
30 September 2025. pp. 624-634
PDF Citation
Abstract
Purpose: This study aims to evaluate the importance and satisfaction of relief supplies from the beneficiaries' perspective and provide insights for their improvement. Method: A survey was conducted with 271 disaster victims in Cianjur, Indonesia. Importance-Performance Analysis (IPA) and statistical tools were used to analyze the data and identify group differences. Result: Essential items such as cooking utensils and food were rated highest in both importance and satisfaction, whereas hygiene products and sanitizers received lower ratings. Significant differences were found between male and female recipients. The high importance placed on garbage bags suggests a need for improved waste management in disaster areas. Conclusion: The study highlights the need for continuous management, prompt improvement, and prioritization of relief items based on beneficiary characteristics.
Keywords
Relief items
beneficiary perspective
IPA
disaster relief logistics
연구목적: 본 연구는 수혜자 관점에서 구호 물품의 만족도와 중요도를 평가하고, 이를 바탕으로 구호물품 개선을 위한 시사점을 제시하는 데 목적이 있다. 연구방법: 인도네시아 치안주르 이재민 271명을 대상으로 설문조사를 실시하였으며, 중요도-만족도 분석(IPA)과 통계 프로그램을 활용해 그룹 간 차이를 분석하였다. 연구결과: 생존 필수품인 취사도구와 식료품은 중요도와 만족도 모두에서 높게 평가되었으나, 위생용품과 세정제는 낮은 평가를 받았다. 남녀 간 구호품에 대한 인식 차이도 유의하게 나타났으며, 쓰레기봉투의 높은 중요도는 폐기물 관리의 필요성을 시사한다. 결론: 구호물품 구성 시 지속적인 관리와 개선이 필요한 품목, 우선순위 조정이 필요한 품목, 수혜자 특성에 따른 차별적 접근이 필요함을 제안한다.
키워드
구호품목
수혜자관점
중요도-만족도 분석
구호물류
References
  1. Cardoso, B.F.O., Fontainha, T.C., Leiras, A. (2019). “A framework for performance evaluation in humanitarian operation based on the beneficiary perspective.” International Journal of Productivity and Performance Management, Vol. 72, No. 1, pp. 66-91. 10.1108/IJPPM-06-2020-0295
  2. Çelik, M., Ergun, Ö., Johnson, B., Keskinocak, P., Lorca, Á., Pekgün, P., Swann, J. (2012). “Humanitarian logistics.” Mirchandani, P.B., Smith, J.C., Greenberg, H.J. (eds.), New Directions in Informatics, Optimization, Logistics, and Production, Institute for Operations Research and the Management Sciences (INFORMS), Maryland, USA, pp. 18-49. 10.1287/educ.1120.0100
  3. Cho, M.S. (2020). “Policy proposals to improve the utilization of disaster relief products for disaster victims.” The Korea Policy Journal, Vol. 20, No. 2, pp. 19-30.
  4. Demirbas, S., Ertem, M.A. (2021). “Determination of equivalent warehouses in humanitarian logistics by reallocation of multiple item type inventories.” International Journal of Disaster Risk Reduction, Vol. 66, 102603. 10.1016/j.ijdrr.2021.102603
  5. Holguín-Veras, J., Jaller, M., Van Wassenhove, L.N., Pérez, N., Wachtendorf, T. (2012). “On the unique features of post-disaster humanitarian logistics.” Journal of Operations Management, Vol. 30, No. 7-8, pp. 494-506. 10.1016/j.jom.2012.08.003
  6. IFRC (2023). Indonesia: Cianjur Earthquake. DREF Final Report (MDRID 025), Indonesia.
  7. Jaafar, J.B., Ishak, A.N.B., Hassan, S.B., Adrutdin, K.B., Qureshi, M.I. (2020). “A study of customer satisfaction ith planning movement of goods during disaster aid programs: A case study of flood hit in segamat, johor.” Journal f Environmental Treatment Techniques, Vol. 8, No. 1, pp. 419-428.
  8. Karuppiah, K., Sankaranarayanan, B., Ali, S.M., Paul, S.K. (2021). “Key challenges to sustainable humanitarian supply chains: Lessons from the COVID-19 pandemic.” Sustainability, Vol. 13, No. 11, 5850. 10.3390/su13115850
  9. Kovács, G., Tatham, P. (2009). “Humanitarian logistics performance in the light of gender.” International Journal of Productivity and Performance Management. Vol. 58, No. 2, pp. 174-187. 10.1108/17410400910928752
  10. Lee, H. (2017). “Earthquake relief functional design guidelines for the development of 72-hours survival kit.” Archives of Design Research, Vol. 31, pp. 81-92. 10.15187/adr.2018.02.31.1.81
  11. Martilla, J.A., James, J.C. (1977). “Importance-Performance Analysis.” Journal of Marketing. Vol. 41, No. 1, pp. 77-79. 10.1177/002224297704100112
  12. Oktarina, R., Bahagia, N., Diawati, L., Pribadi, K.S. (2016). “Identification of minimum standards in emergency goods for earthquake relief in Indonesia.” Journal of Disaster Research. Vol. 11, No. 3, pp. 545-551. 10.20965/jdr.2016.p0545
  13. Oloruntoba, R., Gray, R. (2009). “Customer service in emergency relief chains.” International Journal of Physical Distribution and Logistics Management, Vol. 39, No. 6, pp. 486-505. 10.1108/09600030910985839
  14. Paciarotti, C., Piotrowicz, W.D., Fenton, G. (2021). “Humanitarian logistics and supply chain standards. Literature review and view from practice.” Journal of Humanitarian Logistics and Supply Chain Management. Vol. 11, No. 3, pp. 550-573. 10.1108/JHLSCM-11-2020-0101
  15. Park, C.H., Jeon, S.H., Kim, M.L. (2017). “A study on the improvement of disaster relief items.” The Journal of Korean Policy Studies. Vol. 17, No. 2, pp. 53-66.
  16. Park, S.H., Kim, C.O. (2018). “A study on the improvement of disaster relief aid.” The Korean Society of Safety, Vol. 33, No. 2, pp. 138-144.
  17. Platon, C., Cabading, J.T., Cruz, Z.T. (2018). “Relief goods: Sensitive to women and girls during calamities and emergencies.” Asian Journal of Multidisciplinary Studies, Vol. 1, No. 3, pp. 47-50.
  18. Romero-Garcés, J., Romero-Rincón, L.M., del Castillo Forero, M.A., Romero Alvarado, M.C., Santos Simancas, C., Palencia-Sánchez, F. (2023). Recommendations for Preparing Food Kits in Case of Emergencies and Natural Disasters: A Rapid Literature Review. https://doi.org/10.2139/ssrn.4460628 date. 2025.01.14) 10.2139/ssrn.4460628
  19. Said, N., Khin, T.A., Nurizzati, A. (2019). “Development of a disaster kit based on a cultural context for flood disaster relief and preparedness.” IIUM Medical Journal Malaysia, Vol. 18, No. 1, pp. 89-96.
  20. Schiffling, S., Piecyk, M. (2014). “Performance measurement in humanitarian logistics: A customer-oriented approach.” Journal of Humanitarian Logistics and Supply Chain Management. Vol. 4, No. 2, pp. 198-221. 10.1108/JHLSCM-08-2013-0027
  21. Shafiq, M., Soratana, K. (2019). “Humanitarian logistics and supply chain management-a qualitative study.” LogForum, Vol. 15, No. 1, pp. 19-38. 10.17270/J.LOG.2019.325
  22. Thomas, A.S., Kopczak, L.R. (2005). “From logistics to supply chain management: the path forward in the humanitarian sector.” Fritz Institute, Vol. 15, No. 1, pp. 1-15.
  23. Vaillancourt, A. (2016). “Kit management in humanitarian supply chains.” International Journal of Disaster Risk Reduction, No. 18, pp. 64-71. 10.1016/j.ijdrr.2016.06.002
  24. Van Kempen, E.A., Spiliotopoulou, E., Stojanovski, G., De Leeuw, S. (2017). “Using life cycle sustainability assessment to trade off sourcing strategies for humanitarian relief items.” The International Journal of Life Cycle Assessment, No. 22, pp. 1718-1730. 10.1007/s11367-016-1245-z
  25. Van Wassenhove, L.N. (2006). “Humanitarian aid logistics: Supply chain management in high gear.” Journal of the Operational Research Society, Vol. 57, No. 5, pp. 475-489. 10.1057/palgrave.jors.2602125
  26. Wilson, M.M., Tatham, P., Payne, J., L’Hermitte, C., Shapland, M. (2018). “Best practice relief supply for emergency services in a developed economy: Evidence from Queensland Australia.” Journal of Humanitarian Logistics and Supply Chain Management, Vol. 8, No. 1, pp. 107-132. 10.1108/JHLSCM-03-2017-0008
  27. Yoon, S., Lee, S., Lee, E. (2015). “A study on the evaluation and improvement of relief goods by IPA analysis -Focus on the flood victims of Gyeonggi-Do.” Journal of the Society of Disaster Information. Vol. 11, No. 3, pp. 346-355. 10.15683/kosdi.2015.11.3.346
  28. Zhang, T., Shen, S., Cheng, C., Su, K., Zhang, X. (2021). “A topic model based framework for identifying the distribution of demand for relief supplies using social media data.” International Journal of Geographical Information Science, Vol. 35, No. 11, pp. 2216-2237. 10.1080/13658816.2020.1869746
  29. Zulfakriza, Z., Nugraha, A.D., Heryandoko, N., Ry, R.V., Muttaqy, F., Andika, A., Puspito, N.T. (2024). “Seismic source analysis of the destructive earthquake November 21, 2022, Mw 5.6 Cianjur (Indonesia) from relocated aftershock.” Scientific Reports, Vol. 14, No. 1, 12142. 10.1038/s41598-024-60408-9 38802381 PMC11130185
Information
  • Publisher :The Korean Society of Disaster Information
  • Publisher(Ko) :한국재난정보학회
  • Journal Title :Journal of the Society of Disaster Information
  • Journal Title(Ko) :한국재난정보학회논문집
  • Volume : 21
  • No :3
  • Pages :624-634
  • DOI :https://doi.org/10.15683/kosdi.2025.9.30.624
Journal Informaiton Journal of the Society of Disaster Information Journal of the Society of Disaster Information
  • NRF
  • KISTI Current Status
  • KISTI Cited-by
  • crosscheck
  • orcid
  • open access
  • ccl
Journal Informaiton Journal Informaiton - close