The Effect of Business Continuity Management on Turnover Intention of SME Workers through Social Capital

doi:10.15683/kosdi.2025.9.30.642

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2025 Vol.21, Issue 3 Preview Page Next Page

Original Article

The Effect of Business Continuity Management on Turnover Intention of SME Workers through Social Capital 재해경감활동이 사회적자본을 매개로 중소기업 종사자의 이직의도에 미치는 영향: 송남일¹ㆍ정종수²*
Nam-Il Song¹, ChongSoo Cheung²*; ¹Ph.D Candidate, Department of Disaster Safety Management, Soongsil University, Seoul, Republic of Korea
²Professor, Department of Disaster Safety Management, Soongsil University, Seoul, Republic of Korea

30 September 2025. pp. 642-650

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Abstract

Purpose: The purpose of this study was to identify the impact of disaster reduction activities on turnover intention through social capital among employees of small and medium-sized enterprises. Methods: An online survey was conducted targeting 235 employees of small and medium-sized enterprises with 300 or fewer regular employees, and exploratory factor analysis, correlation analysis, simple regression analysis, and hierarchical regression analysis were performed using SPSS 29. Results: BCMs had a negative effect on the turnover intention of SME workers, and social capital had a positive effect. In addition, social capital had a negative effect on the turnover intention of SME workers, and social capital was found to have a mediating effect in the relationship between disaster reduction activities and turnover intention. Conclusion: This suggests that establishing BCMS and strengthening social capital in small and medium-sized enterprises are important factors in reducing the intention to change jobs among small and medium-sized enterprise employees.

Keywords

BCM

SMEs

Turnover Intention

Social Capital

Mediating Effect

연구목적: 본 연구의 목적은 중소기업 종사자들을 대상으로 재해경감활동이 사회적 자본을 매개로 이직의도에 미치는 영향을 파악하고자 하였다. 연구방법: 상시근로자 300인 이하 중소기업 종사자 235명을 대상으로 온라인 설문조사를 실시하였으며, SPSS 29를 활용하여 탐색적 요인분석, 상관분석, 단순 회귀분석, 위계적 회귀분석을 실시하였다. 연구결과: 재해경감활동은 중소기업 종사자의 이직의도에 부(‒)의 영향을 미쳤으며, 사회적 자본에는 정(+)의 영향을 미쳤다. 또한 사회적 자본은 중소기업 종사자의 이직의도에 부(‒)의 영향을 미쳤고, 재해경감활과 이직의도간의 관계에서 사회적자본이 매개효과가 있는 것으로 나타났다. 결론: 중소기업의 재해경감활동 구축과 사회적 자본 강화가 중소기업 종사자의 이직의도를 감소시키는 중요한 요인임을 시사한다.

키워드

재해경감활동(BCM)

중소기업

이직의도

사회적자본

매개효과

References

Adian, I., Doumbia, D., Gregory, N., Ragoussis, A., Reddy, A. Timmis, J. (2020). Small and Medium Enterprises in the Pandemic: Impact, Responses and the Role of Development Finance. Policy Research Working Paper, No. 9414, World Bank, Washington, DC. 10.1596/1813-9450-9414
Fabeil, N.F., Pazim, K.H., Langgat, J. (2020). “The impact of COVID-19 pandemic crisis on microenterprises: entrepreneurs’ perspective on business continuity and recovery strategy.” Journal of Economics and Business, Vol. 3, No. 2, pp. 837-844. 10.31014/aior.1992.03.02.241
Han, S.-Y., Hong, B.-B. (2022). “A study on managing business interruption risk for SMEs: Focusing on Business Continuity Plan(BCP).“ Insurance Research Institute Research Report, Vol. 2022, No. 11, pp. 1-88.
Han, Y.-S. (2017). The Impact of CEO's Authentic Leadership in SMEs on the Organizational Effectiveness: The Mediating Moderation Effects of Great Work Place Organizational Culture and Authentic Leadership on Positive Psychological Capital. Ph.D. Dissertation, Soongsil University.
Lim, H.-W. (2020). Disaster Management (theory and practice). Park Young-sa.
Margherita, A., Heikkilä, M. (2021). “Business continuity in the COVID-19 emergency: A framework of actions undertaken by world-leading companies.” Business Horizons, Vol. 64, No. 5, pp. 683-695. 10.1016/j.bushor.2021.02.020 33558777 PMC7859707
Ministry of SMEs and Startups (https://www.mss.go.kr)
Park, J.-T. (2020). A Study on the Establishment of IT-based Joint Disaster Recovery Center for Business Continuity Management System of Small and Medium Businesses. Ph.D. Dissertation, Hansei University Graduate School.

Information

Publisher :The Korean Society of Disaster Information
Publisher(Ko) :한국재난정보학회
Journal Title :Journal of the Society of Disaster Information
Journal Title(Ko) :한국재난정보학회논문집
Volume : 21
No :3
Pages :642-650
DOI :https://doi.org/10.15683/kosdi.2025.9.30.642

[1] Adian, I., Doumbia, D., Gregory, N., Ragoussis, A., Reddy, A. Timmis, J. (2020). Small and Medium Enterprises in the Pandemic: Impact, Responses and the Role of Development Finance. Policy Research Working Paper, No. 9414, World Bank, Washington, DC. 10.1596/1813-9450-9414

[2] Fabeil, N.F., Pazim, K.H., Langgat, J. (2020). “The impact of COVID-19 pandemic crisis on microenterprises: entrepreneurs’ perspective on business continuity and recovery strategy.” Journal of Economics and Business, Vol. 3, No. 2, pp. 837-844. 10.31014/aior.1992.03.02.241

[3] Han, S.-Y., Hong, B.-B. (2022). “A study on managing business interruption risk for SMEs: Focusing on Business Continuity Plan(BCP).“ Insurance Research Institute Research Report, Vol. 2022, No. 11, pp. 1-88.

[4] Han, Y.-S. (2017). The Impact of CEO's Authentic Leadership in SMEs on the Organizational Effectiveness: The Mediating Moderation Effects of Great Work Place Organizational Culture and Authentic Leadership on Positive Psychological Capital. Ph.D. Dissertation, Soongsil University.

[5] Lim, H.-W. (2020). Disaster Management (theory and practice). Park Young-sa.

[6] Margherita, A., Heikkilä, M. (2021). “Business continuity in the COVID-19 emergency: A framework of actions undertaken by world-leading companies.” Business Horizons, Vol. 64, No. 5, pp. 683-695. 10.1016/j.bushor.2021.02.020 33558777 PMC7859707

[7] Ministry of SMEs and Startups (https://www.mss.go.kr)

[8] Park, J.-T. (2020). A Study on the Establishment of IT-based Joint Disaster Recovery Center for Business Continuity Management System of Small and Medium Businesses. Ph.D. Dissertation, Hansei University Graduate School.

Journal of the Society of Disaster Information ISSN:1976-2208(Print) 2671-5287(Online) 한국재난정보학회논문집

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