A Study on the Development of Evaluation Criteria in the Business Continuity Management System(Focusing on the ‘Understanding the Organization’ in Plan of the ISO 22301)

doi:10.15683/kosdi.2023.6.30.363

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2023 Vol.19, Issue 2 Preview Page Next Page

Original Article

A Study on the Development of Evaluation Criteria in the Business Continuity Management System(Focusing on the ‘Understanding the Organization’ in Plan of the ISO 22301) 업무연속성관리체계(BCMS) 평가지표 개발에 관한 연구(ISO 22301 Plan의 ‘조직의 이해’를 중심으로): 정용균¹ㆍ정종수²*
YoungKyun Jung¹, ChongSoo Cheung²*; ¹Assistant Senior Genaral Manager, Department Property, Standard Chartered Bank Korea Limited, Seoul, Republic of Korea
²Professor, Graduate School of Management, Department of Disaster Management, Soongsil University, Seoul, Republic of Korea

30 June 2023. pp. 363-371

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Abstract

Purpose: This paper aims to develop evaluation criteria of Plan- ‘Understanding the Organization’ in the PDCA(Plan-Do-Check-Act) requirements of ISO 22301 which is a global standard in the area of BCMS(Business Continuity Management System). Method: The group of 20 experts in the BCMS checked for the validity of the evaluation criteria of Plan- ‘Understanding the Organization’ by the modified Delphi technique and relative importance are surveyed by the group. Results: As a result, the 12 evaluation criteria with relative importance that can be applied for BCMS evaluation of the organizations are developed and proposed. Conclusion: In order to introduce a quantitive evaluation in the BCMS, it was concluded that evaluation criteria need to be chosen and given relative importance, thus the criteria with the importance could be used for effective evaluation

Keywords

BCMS

PDCA

Evaluation Criteria

Delphi Technique

연구목적: 본 연구는 BCMS의 정량적 평가체계 도입을 위해 BCMS 분야의 국제표준인 ISO 22301(2019)의 PDCA(Plan-Do-Check-Act) 요구항목 중 Plan- ‘조직의 이해’ part의 평가지표를 개발하는 것을 목적으로 한다. 연구방법: 20명의 BCMS 분야 전문가 그룹에 수정 델파이 기법을 활용하여 ISO 22301의 Plan- ‘조직의 이해’의 세부요건의 타당성을 검토하고, 평가지표의 상대적 중요도를 조사하였다. 연구결과: 효과적인 BCMS 역량평가가 가능하도록 상대적 중요도가 포함된 12개의 평가지표를 개발하여 제안하였다. 결론: BCMS의 정량적인 평가체계 도입을 위해서는 효과적인 평가가 가능하도록 상대적 중요도가 포함된 평가지표를 선별하여야 한다는 결론을 도출하였다.

키워드

업무연속성관리체계(BCMS)

PDCA

평가지표

델파이 기법

References

ISO 22301 (2019). Socital security - Business Continuity Management System - Requirement.
Jang, G.Y., Kim, D.H., Cheung, C.S. (2021). "The impact of BCMS risk assessment on business performance." Journal of the Society of Disaster Information, Vol. 17, No. 1, pp. 81-96.
Jang, M.H. (2015). A Study on the Development and Evaluation of Business Continuity Management Index (BCMI). Ph.D. Dissertation, Soongsil University.
Jung, Y.K. (2022). A Study on the Maturity Model of Business Continuity Management System in the Banking Industry. Ph.D. Dissertation, Soongsil University.
Jung, Y.K., Cheung, C.S. (2023). "A study on the development of evaluation indicators in the business continuity management system." Crisisonomy, Vol, 19 No. 3, pp. 97-106. 10.14251/crisisonomy.2023.19.3.97
Kim, T.W., Kim, T.Y. (2016). "A study on qualitative evaluation indicators of the LINC program." Journal of Korea Technology Innovation Society, Vol, 19, No. 1, pp. 105-136.
Ko, J.C. (2018). A Study on Application Strategies of Self-assessment Tool of Continuity of Operations (COOP). Master Thesis, Soongsil University.
Lee, J.H. (2021). Development of Safety Management Evaluation Criteria for Participatory Sporting Event Operators. Ph.D. Dissertation. Yonsei University.
Lee, S.W., Cheung, C.S. (2020). "The effects of ISO 22301 and ISMS certification requirements on business performance: Focusing on mediation of corporate culture." Journal of the Society of Disaster Information, Vol. 16, No. 3, pp. 558-576.
New York Office (2002). New York City Financial Loss and Response Strategy Report, pp. 8-27.
Park, J.T. (2020). A Study on the Establishment of IT-based Joint Disaster Recovery Center for Business Continuity Management System of Small and Medium Businesses. Ph.D. Dissertation, Hansei University.
Son, J.S. (2020). A Study on Improvement of BCP Activity for ISO 22301 Certified Organizations. Master Thesis, Dongguk University.
Tokyo Chamber of Commerce (2013). BCP Establishment Guide, pp. 19-37.

Information

Publisher :The Korean Society of Disaster Information
Publisher(Ko) :한국재난정보학회
Journal Title :Journal of the Society of Disaster Information
Journal Title(Ko) :한국재난정보학회논문집
Volume : 19
No :2
Pages :363-371
DOI :https://doi.org/10.15683/kosdi.2023.6.30.363

[1] ISO 22301 (2019). Socital security - Business Continuity Management System - Requirement.

[2] Jang, G.Y., Kim, D.H., Cheung, C.S. (2021). "The impact of BCMS risk assessment on business performance." Journal of the Society of Disaster Information, Vol. 17, No. 1, pp. 81-96.

[3] Jang, M.H. (2015). A Study on the Development and Evaluation of Business Continuity Management Index (BCMI). Ph.D. Dissertation, Soongsil University.

[4] Jung, Y.K. (2022). A Study on the Maturity Model of Business Continuity Management System in the Banking Industry. Ph.D. Dissertation, Soongsil University.

[5] Jung, Y.K., Cheung, C.S. (2023). "A study on the development of evaluation indicators in the business continuity management system." Crisisonomy, Vol, 19 No. 3, pp. 97-106. 10.14251/crisisonomy.2023.19.3.97

[6] Kim, T.W., Kim, T.Y. (2016). "A study on qualitative evaluation indicators of the LINC program." Journal of Korea Technology Innovation Society, Vol, 19, No. 1, pp. 105-136.

[7] Ko, J.C. (2018). A Study on Application Strategies of Self-assessment Tool of Continuity of Operations (COOP). Master Thesis, Soongsil University.

[8] Lee, J.H. (2021). Development of Safety Management Evaluation Criteria for Participatory Sporting Event Operators. Ph.D. Dissertation. Yonsei University.

[9] Lee, S.W., Cheung, C.S. (2020). "The effects of ISO 22301 and ISMS certification requirements on business performance: Focusing on mediation of corporate culture." Journal of the Society of Disaster Information, Vol. 16, No. 3, pp. 558-576.

[10] New York Office (2002). New York City Financial Loss and Response Strategy Report, pp. 8-27.

[11] Park, J.T. (2020). A Study on the Establishment of IT-based Joint Disaster Recovery Center for Business Continuity Management System of Small and Medium Businesses. Ph.D. Dissertation, Hansei University.

[12] Son, J.S. (2020). A Study on Improvement of BCP Activity for ISO 22301 Certified Organizations. Master Thesis, Dongguk University.

[13] Tokyo Chamber of Commerce (2013). BCP Establishment Guide, pp. 19-37.

Journal of the Society of Disaster Information ISSN:1976-2208(Print) 2671-5287(Online) 한국재난정보학회논문집

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